There's a woman at work, who used to be in my department. Well, not like.. a member of my department. Just always IN it, like, physically present in the room in which I happen to work. This is odd, because the room (at that time it was our old room) is secure access. She worked for my boss' boss, so I guess that gave her access to come hang out with us and set up contests and whatnot (we really only had 1, but it's the only one we've had in the 5 years I've had this job).
So anyway, she got to know us all pretty well. How we handled calls to the help desk, how we dealt with supervisors, and our general personalities. Apparently I'm the "cynical" one.
Strangely enough, I didn't know this until earlier this week, some 4 and a half years or so later.
I'll admit, I'm a bit of a pessimist at work. I doubt the honesty of people in other departments, as well as their understanding of what we, as a business, are responsible for. I'm in a position to look at things globally, and put the business before individual teams of associates, and all that jazz. All they care about are their own stats, their own associates, etc. Which is fine, really, because you need to look out for number 1, I just don't have any of those concerns. But the reason I get annoyed with them? Because the stuff they do isn't even related to the business half the time. They take people off the phone to sit at their desk and listen to music and talk about random crap. They'll schedule an hour long meeting to send someone to a store to buy streamers. Or to eat cake. I'm not exagerrating, by the way, I've had someone schedule an hour long meeting just to have their associate eat cake. Really? You're at WORK. Act like it. Having fun is great and all, but not when we're close to completely missing our contractual goals with our clients. I don't think the stockholders, CEOs, vice presidents, etc would like to know we just paid out millions in fines and penalties so you could eat pie and talk about that actor/rapper/model/pair of shoes for an hour or so. It hasn't happened yet, because my group and I are amazing, but we've been getting closer and closer.
Well, I guess I am a bit cynical. But only because other people make my job much more stressful on a daily basis.
Saturday, September 18, 2010
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